Effective Date: [Add Date]
This Refund Policy explains the terms under which refunds, returns, replacements, order cancellations, and related claims are handled for purchases made through Agromotive at https://agromotive.in/. By placing an order on our website, through WhatsApp, over the phone, or through any direct business communication channel, you agree to this Refund Policy.
This website is owned and operated by Collosmo Education (OPC) Private Limited. Agromotive is engaged in the business of manufacturing, supplying, distributing, and selling rice mill spare parts and related machinery components. Some products sold by us are directly manufactured by Agromotive, while some products may be sourced from third-party manufacturers or suppliers and sold through our platform.
1. General Refund Policy
Due to the industrial, machinery-related, and technical nature of the products offered on our website, all orders are generally treated as final once confirmed, processed, packed, or dispatched. Refunds are not automatically provided and are only considered in genuine and eligible cases as described in this policy.
As many products sold on our website are machinery spare parts, customized-fit components, technical equipment parts, or operationally sensitive items, customers are strongly advised to verify product compatibility, dimensions, specifications, model numbers, and intended usage before placing an order.
2. Eligibility for Refund
A refund request may be considered only under the following circumstances:
- The customer received a product that is materially different from the product ordered.
- The product delivered is damaged in transit and the damage is reported within the required time.
- The wrong product was shipped by our team.
- The product is out of stock after payment has been successfully received.
- The order was cancelled by Agromotive before dispatch for operational reasons.
- A duplicate payment was made by the customer for the same order.
3. Cases Where Refunds May Not Be Granted
Refunds may not be granted in the following situations:
- Incorrect product selection by the customer.
- Compatibility issues where the customer failed to verify machine model or fitment.
- Minor variation in color, finish, packaging, or visual appearance that does not affect functionality.
- Customer no longer needs the product after dispatch.
- Delay caused by courier, transporter, weather, remote delivery area, or other external factors beyond our direct control.
- Improper handling, installation, misuse, modification, or damage after delivery.
- Products that have been used, installed, altered, or damaged after receipt.
- Special-order, custom-request, bulk, made-to-order, or non-returnable items.
4. Cancellation of Orders
Order cancellation requests are accepted only before the order has been processed, packed, invoiced, or dispatched. Once an order enters processing or dispatch stage, it may no longer be cancelled. Agromotive reserves the sole right to determine whether an order is eligible for cancellation.
If a valid cancellation request is accepted before dispatch, any refund, if applicable, will be processed after deducting payment gateway charges, banking charges, taxes, or any applicable administrative costs, where relevant and permitted.
5. Damaged, Defective, or Incorrect Product Claims
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by contacting our support team through the contact details mentioned below. To process the claim, you may be required to share:
- Order number or invoice details
- Clear photos of the product
- Photos of the packaging and shipping label
- Video evidence, where required
- A brief description of the issue
Failure to report such issues within the stated timeline may result in rejection of the claim. Claims are reviewed on a case-by-case basis, and Agromotive may decide, at its discretion, whether to provide a replacement, partial refund, full refund, store credit, or any other suitable resolution.
6. Return of Products
Products may be accepted for return only when expressly approved by Agromotive in writing. Customers must not return any product without prior approval from our team. Unauthorized returns may not be accepted and may not qualify for any refund or replacement.
If a return is approved, the customer must ensure that the product is packed securely and returned in unused condition along with original packaging, accessories, labels, and documentation, wherever applicable. Return shipping charges may be borne by the customer unless the return is due to a verified error on our part.
7. Inspection and Approval Process
All returned items, refund requests, and replacement claims are subject to inspection and verification by our team. Approval of a refund or replacement shall depend on our internal review, product condition, evidence submitted, logistics status, and nature of the claim. Submission of a request does not guarantee approval.
8. Refund Method and Timeline
If a refund is approved, the refund amount will generally be processed through the original payment method, bank transfer, UPI, store credit, or another suitable method as determined by Agromotive. Refund timelines may vary depending on banking channels, payment gateway processing, holidays, and administrative review.
Approved refunds are usually initiated within 7 to 15 business days, but actual credit timelines may depend on the customer’s bank, card issuer, UPI provider, or payment platform. Agromotive shall not be liable for delays caused by external financial institutions or payment processors.
9. Partial Refunds
In certain situations, Agromotive may provide a partial refund instead of a full refund. This may apply where:
- The product has minor issues but remains usable.
- Only part of the order is affected.
- Shipping, handling, packing, or processing costs are non-refundable.
- The issue does not justify full cancellation of the order.
10. Non-Refundable Charges
To the extent permitted by applicable law, the following may be non-refundable in eligible cases:
- Shipping and delivery charges
- Cash on delivery charges, if any
- Payment gateway fees
- Banking or transaction charges
- Packaging, handling, and restocking costs
- Custom or bulk-order preparation charges
11. Third-Party and Supplier Products
Some products sold through Agromotive may be sourced from third-party manufacturers or suppliers. In such cases, refund, replacement, or return decisions may additionally depend on supplier approval, technical verification, stock availability, and product category limitations. Agromotive will make reasonable efforts to assist customers, but reserves the right to decide the appropriate resolution in line with business practicality and supplier constraints.
12. Customer Responsibility
The customer is responsible for carefully reviewing product details, machine compatibility, size, technical specifications, quantity, and other purchase-related information before placing an order. Where there is uncertainty, customers should contact our team for confirmation before making payment. Agromotive shall not be responsible for losses arising from incorrect order placement based on customer assumption or incomplete technical verification.
13. Refusal of Refund Requests
Agromotive reserves the right to reject any refund, cancellation, return, or replacement request that appears abusive, fraudulent, unsupported, outside policy scope, or contrary to our operational, commercial, or legal obligations. Repeated misuse of refund requests may also lead to refusal of future service or order acceptance.
14. Policy Updates
We reserve the right to revise, modify, update, or replace this Refund Policy at any time without prior notice. Any changes will become effective once posted on this page. Customers are advised to review this policy periodically before placing orders.
15. Contact Us
If you have questions regarding cancellations, refunds, returns, replacements, or order disputes, you may contact us using the details below:
Business Name: Agromotive
Operating Entity: Collosmo Education (OPC) Private Limited
Website: https://agromotive.in/
Email: [your email]
Phone: [your phone number]
Address: [your business address]
By purchasing from our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
